Privacy Policy
PRIVACY POLICY
1. DEFINITIONS
Undefined terms in this Privacy Policy have the same definition as in Terms of Service (“Terms”).
2. PERSONAL INFORMATION WE COLLECT
2.1 Information needed to use the Virtual Bar Platform.
We collect personal information about you when you use the Virtual Bar Platform. Without it, we may not be able to provide all services requested. This information includes, but may not be limited to:
Contact Information, Account, Profile Information. Your first name, last name, gender, phone number, location, live photos and videos, email address, date of birth, and profile photo, some of which will depend on the features you use.
Personal Data We Receive from Your Device to keep the services running and to improve services, we collect user activity, hardware and software information, sensor activity and cookies, and leverage other tracking technologies such as web beacons, SDKs, local storage, and log files when you are using the Virtual Bar app. To add certain content, like pictures or videos, Virtual Bar will access your device’s camera and photo album.
Age. Virtual Bar Services are intended only for users who are 18 years of age and older
Identity Verification and Payment Information. Bank account or payment account information. If you are not a Virtual Bar user, we may receive payment information relating to you, such as when a Virtual Bar user provides your payment card to complete a transaction. If pictures of you are provided to us, we may scan, use, and store information contained in your picture to verify your identity.
Communication through the app. Virtual Bar will process your chats with other members as well as communication with the businesses using Virtual Bar as necessary for the operation of the services.
Third Party Information. Virtual Bar may collect Personal Data from payment processors, ad partners, app usage and website tracking information, authentication partners
2.2 Information you choose to give us.
You can choose to provide us with additional personal information. This information may include:
Additional Profile Information. Such as preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.
Information About Others. Such as a payment instrument belonging to another person. By providing us with personal information about others, you certify that you have permission to provide that information to Virtual Bar for the purposes described in this Privacy Policy, have shared the Virtual Bar Privacy Policy with them, and they have read and understood that it applies to them.
Address Book Contact Information. Address book contacts you import or enter manually.
Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team and other Members, or share your experience with us. This may include health information if you choose to share it with us.
Social Media. You may decide to share information with us through your social media account, for instance if you decide to create and log into your Virtual Bar account via your social media or other account (e.g., Facebook, Google or Apple) or to upload onto our services information such as photos from one of your social media accounts (e.g., Instagram or Spotify)
2.3 Information Automatically Collected by Using the Virtual Bar Platform and our Payment Services.
When you use the Virtual Bar Platform and Payment Services, we automatically collect some personal information. This information may include:
Geo-location Information. Such as precise or approximate location determined from your IP address or mobile device’s GPS depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.
Usage Information. The pages or content you view, searches for Listings, bookings you have made, and other actions on the Virtual Bar platform.
Log Data and Device Information. Details about how you’ve used the Virtual Bar Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Virtual Bar Platform. We may collect this information even if you haven’t created a Virtual Bar account or logged in.
Cookies and Similar Technologies.
Payment Transaction Information. Payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address, and other related transaction details.
2.4 Personal Information We Collect from Third Parties.
We collect personal information from other sources, such as:
Third-Party Services. If you link, connect, or login to the Virtual Bar Platform with a third-party service (e.g. Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
Background Information. To the extent permitted by applicable laws, we may obtain, for example, reports of criminal records, sex offender registrations, and other information about you and/or your background. We may use your information, including your full name and date of birth, to obtain such reports.
Referrals. If you are referred to the Virtual Bar Platform by someone, the person who invited you can submit personal information about you such as your email address or other contact information.
Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, or information to help detect fraud and safety issues from third party service providers and/or partners and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Virtual Bar Platform, or about your experiences and interactions from our partners. We may receive health information, including but not limited to, health information related to contagious diseases.
3. HOW WE USE INFORMATION WE COLLECT
We use personal information as outlined in this Privacy Policy.
3.1 Provide, Improve, and Develop the Virtual Bar Platform.
Such as to:
enable you to access the Virtual Bar Platform and make and receive payments,
enable you to communicate with other Members and help you connect with other users
recommend you other members to meet
show members’ profiles to one another
process your request,
perform analytics, debug and conduct research,
provide customer service, training,
send you messages, updates, security alerts, and account notifications,
if you provide us with your contacts’ information, such as your friends or clients, we may process this information: (i) to facilitate your referral invitations, (ii) to share your trip details and facilitate trip planning, (iii) for fraud detection and prevention, and (iv) to facilitate your requests or for any other purpose you authorize,
personalize and customize your experience based on your interactions with the Virtual Bar Platform, your search and history, your profile information and preferences, and other content you submit, and
enable your use of our enterprise product
Communicate with you about products or services that we believe may interest you
3.2 Create and Maintain a Trusted and Safer Environment.
Including to:
detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,
study and combat discrimination consistent with our strict policy against nondiscrimination,
conduct security investigations and risk assessments,
verify or authenticate information provided by you,
conduct checks against establishments, including background or police checks,
comply with our legal obligations,
protect the health and well-being of our users, establishments, establishment’s employees, and members of the public,
resolve disputes with our users and establishments
enforce our agreements with third parties,
comply with law, respond to legal requests, prevent harm, and protect our rights (see section 4.5),
enforce our Terms and other policies, and
In connection with the activities above, we may conduct profiling based on your interactions with the Virtual Bar Platform, your profile information and other content you submit to Virtual Bar, and information obtained from third parties.
In limited cases, automated processes, which analyze your account and activities on the Virtual Bar platform as well as information in relation to activities on and off the Virtual Bar platform that can be associated with you, could restrict or suspend access to the Virtual Bar Platform if such processes detect activity that may pose a safety or other risk to Virtual Bar, our community, or third parties. If you would like to challenge decisions based on automated processes, please contact us via the Contact Information section below.
3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.
For example to:
send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,
personalize, measure, and improve our advertising,
administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Virtual Bar or its third-party partners,
analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you, and
invite you to events and relevant opportunities.
administer focus groups, market studies and surveys
review interactions with customer care teams to improve our quality of service
understand how members typically use the services to improve them (for instance, we may decide to change the look and feel or even substantially modify a given feature based on how members react to it)
develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from members)
3.4 Provide Payment services.
Personal information is used to enable, or authorize third parties to use, Payment Services such as to:
detect and prevent money laundering, fraud, abuse, and security incidents,
conduct security investigations and risk assessments,
comply with legal obligations (such as anti-money laundering regulations),
enforce the Payment Terms and other payment policies,
with your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences, and
provide and improve Payment Services.
4. SHARING & DISCLOSURE
4.1 Sharing with Your Consent or at Your Direction.
Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Virtual Bar account or participating in promotional activities by Virtual Bar or third parties.
Where permissible under applicable law, we may use certain information about you such as your email address, de-identify it, and share it with social media platforms to generate leads, drive traffic to Virtual Bar, or otherwise promote our products and services.
Virtual Bar mobile platforms can have permission systems for specific types of device data and notifications, such as phone contacts, pictures, location services, push notifications and advertising identifiers. Users can change your settings on your device to either consent or oppose the collection or processing of the corresponding information or the display of the corresponding notifications. Users not consenting to some features of the Virtual Bar app may cause certain services to lose functionality
If Users believe that the information we hold about them is inaccurate or that Virtual Bar is no longer entitled to use it and want to request its rectification, deletion, object to or restrict its processing, please contact Virtual Bar.
4.2 Sharing Between Members.
To help facilitate interaction between establishments and users or other interactions between users, we may need to share certain information such as:
When a request is made, or a dispute is submitted, certain information may be shared between User(s) and Establishments(s), including profile, name, names of any additional Users, cancellation history, review information, age of the user (unless prohibited by applicable law), dispute outcome (when applicable), and other information you choose to share and submit.
When an order is confirmed, additional information is shared to assist with coordinating the transaction, like a profile or live photo and phone number. When you as an establishment have an order, certain information is shared with the Users (and any additional Users they invite, if applicable) to coordinate the transaction, such as your profile, full name, phone number, and Listing address.
When you as a User invite additional Users to an establishment, your name, travel time, establishment name, location, establishment address, and other related information will be shared with each additional User.
4.3 Information You Publish in Profiles and other Public Information.
You can make certain information publicly visible to others, such as:
Your public profile page, which includes your profile photo, first name (or initials where applicable), description, and city.
Pages that include information such as the Accommodation or Experience’s approximate or precise location description, profile photo, aggregated demand information (like page views over a period of time), and additional information you choose to share.
Reviews, ratings, and other public feedback.
Content in a community or discussion forum, blog, or social media post.
We may display parts of your public profile and other Content you make available to the public on third-party sites, platforms, and apps.
Information you share publicly on the Virtual Bar Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.
4.4 User Service Providers.
Users may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Establishments may use features on the Virtual Bar Platform to share information about the user like (Location, User Name, User Phone Number) with such third-party service providers.
4.5 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights.
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against Virtual Bar, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory, (iv) enforce and administer our agreements with Users, including our Terms or (v) protect the rights, property or personal safety of Virtual Bar, its employees, its Members, or members of the public. For example, if permitted due to the foregoing circumstances, Host tax information may be shared with tax authorities or other governmental agencies.
Where appropriate, we may notify Users about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Virtual Bar, our Users, or expose Virtual Bar to a claim of obstruction of justice.
Where legally required or permissible according to applicable law, we may disclose establishments’ and/or Users’ information to tax authorities for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations. Relevant tax obligations include Virtual Bar’s tax obligations on its service fees, its facilitation of taxes on accommodations and withholding taxes, and Establishments’ individual tax obligations. Information that may be disclosed includes, but is not limited to, Establishment and User names, listing addresses, Establishment addresses, tax/business identification number(s), date of birth, and/or contact information, property parcel identification numbers, payout information, transaction dates and amounts, number of nights and Users booked, gross and net booking value and payout amounts, taxes collected by Virtual Bar on behalf of Users and Establishments, to the extent any of this information is known by Virtual Bar.
In jurisdictions where Virtual Bar facilitates or requires a registration, notification, permit, or license application or number of a Establishments with a governmental authority, we may share information of participating Establishments with the relevant authority, both during the application process, when the Listing is published, and periodically thereafter, such as the Establishment’s full name and contact details, Accommodation address, tax identification number, registration, permit, or license number, Listing details, reservation information, and number of nights booked subject to applicable laws.
4.6 Programs with Managers and Owners.
We may share personal information of Users and establishments with management companies, and/or establishment owners (“ Management”), such as booking information and information related to compliance with applicable laws, in order to facilitate programs with Management. For example, user beverage/food orders and personal information, including user contact information, may be shared with the Management of the building, complex, or community where the establishment is located in compliance with applicable laws, security, billing, and other services.
4.7 Host Information Provided to Virtual Bar for Work Customers.
If a order is designated as being for a business or work purpose and (1) is made by a User’s affiliated with an Enterprise and (2) the Enterprise is enrolled in Virtual Bar for Work, we may disclose information related to the booking to the Enterprise (e.g., name of the Establishment, Accommodation address, booking dates, Listing details, etc.) to the extent necessary for the adequate performance of Virtual Bar’s contract with the Enterprise and to provide the services. At the request of the Enterprise or the User, we may also share this information with third parties engaged by the Enterprise to provide support services.
4.8 Service Providers.
We share personal information with affiliated and unaffiliated service providers to help us run our business and for their compliance purposes, including service providers that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of the Virtual Bar Services through third-party platforms and software tools (e.g. through the integration with our APIs), (vi) provide customer service, advertising, or payments services, or (vii) process, handle or assess insurance claims or similar claims. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks.
4.9 Business Transfers.
If Virtual Bar undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.
4.10 Corporate Affiliates.
To support us in providing, integrating, promoting, and improving the Virtual Bar Platform, Payment Services, and our affiliates’ services, we may share personal information within our corporate family of companies that are related by common ownership or control. Some examples are:
Sharing with Virtual Bar, Ilc. Even if your country of residence is not the United States, your information will be shared with Virtual Bar, llc. which provides the technical infrastructure for the Virtual Bar Platform.
Sharing with Virtual Bar Payments. In order to facilitate payments on or through the Virtual Bar Platform, certain information will be shared with the relevant Virtual Bar Payments entity.
5. OTHER IMPORTANT INFORMATION
5.1 Analyzing your Communications.
We may review, scan, or analyze your communications on the Virtual Bar Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, enforcing our Terms, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications.
5.2 Linking Third-Party Accounts.
You can link your Virtual Bar account with certain third-party services like social networks. Your contacts on these third-party services are referred to as “Friends.” When you direct the data sharing by creating this link:
some of the information provided to us from linking accounts may be published on your public profile,
your activities on the Virtual Bar Platform may be displayed to your Friends on the Virtual Bar Platform and/or that third-party service,
a link to your public profile on that third-party service may be included in your Virtual Bar public profile,
other Virtual Bar users may be able to see any Friends that you may have in common with them, or that you are a Friend of their Friend if applicable,
other Virtual Bar users may be able to see any schools, hometowns, or other groups you have in common with them as listed on your linked social networking service,
information you provide to us from the linking of your accounts may be stored, processed, and transmitted for fraud prevention and risk assessment purposes, and
publication and display of information that you provide to the Virtual Bar Platform through this linkage is subject to your settings and authorizations on the Virtual Bar Platform and the third-party service.
5.3 Third-Party Partners & Integrations.
Parts of Virtual Bar may link to third-party services, not owned or controlled by Virtual Bar, such as Google Maps/Earth. Use of these services is subject to the privacy policies of those providers, such as Google and our payment processors. Virtual Bar does not own or control these third parties and when you interact with them you are providing your information to them.
6. YOUR RIGHTS
You can exercise any of the rights described in this section consistent with applicable law. We may ask you to verify your identity and request before taking further action on your request.
6.1 Managing Your Information.
You can access and update some of your personal information through your Account settings. If you connect your Virtual Bar Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.
6.2 Data Access and Portability.
In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).
6.3 Data Erasure.
In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:
We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend a Virtual Bar Account for fraud or safety reasons, we may retain information from that Virtual Bar Account to prevent that User from opening a new Virtual Bar Account in the future.
We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Virtual Bar and Virtual Bar Payments may keep information for tax, legal reporting, and auditing obligations.
Information you have shared with others (e.g., Reviews, forum postings) will continue to be publicly visible on Virtual Bar, even after your Virtual Bar Account is canceled. However, attribution of such information to you will be removed. Some copies of your information (e.g., log records) will remain in our database, but are disassociated from personal identifiers.
Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
7. SECURITY
While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.
8. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Virtual Bar Platform will be subject to the revised Privacy Policy.
9. CONTACT INFORMATION AND RESPONSIBLE VIRTUAL BAR ENTITIES
If you are a resident of the United States, Virtual Bar welcomes your comments, questions, or complaints regarding this Privacy and Cookie Policy, Virtual Bar’s use of your Personal Data, or Virtual Bar’s response to your requests regarding your Personal Data at, Virtual Bar LLC, 2900 Mossrock, Suite 230, San Antonio, Texas, 78230. If you have a question or complaint, you may reach us at the address above or at: vbarentertainment@gmail.com.